Step 1. You place the order
We handle all orders mon-fri. Cut off time: 16:00 CET. The shipment is picked up by DHL the same day (all shipments to Canada are sent using DHL Express). After placing the order we will send you an order confirmation email.
Step 2. DHL Express – Sweden to Canada:
All shipments arrive to Canada 2 days after being sent from Sweden and are then processed for customs clearance.
You will get a shipping confirmation email from us including a tracking link.
Step 3. What happens after the shipment arrives in Canada
4mg nicotine pouches (Harm Code: 2404910090) are always required to be cleared as Formal Clearance due to regulations. The result is that the clearance process takes 2-3days. In your shipment confirmation email we will provide you with some more information to make your customs clearance as smooth as possible.
The receiving customer will be notified to pay the duty and taxes for the import. The customs flat fee is around 35 CAD. Read more about taxes and fees further down on this page. After payment is done the shipment can be delivered. Most customers are very quick to pay the duties so that is often done the same day they receive the notification to do so.