Shipping and Delivery information

Summary of content on this page

  • All in all, for nicotine pouches, with the Formal Clearance process being mandatory, the transit time from shipping to delivery is approximately 5 working days to Canada. Some deliveries might take a few days longer, while others may arrive a day or two earlier, depending on the customs clearance process and duty payment from the customer.

  • Canadians are allowed to import nicotine pouches containing up to 4mg of nicotine per pouch. White Pouches only sells and ships nicotine products that comply with this regulation. Based on Health Canada guidelines, the maximum allowed quantity for import is 90 cans for products with 15 pouches per can, or 54 cans for products with 25 pouches per can. This correlates to a 90-day supply considered normal for personal consumption. To comply we allow up to 59 cans per order

  • With our extensive experience shipping 4mg nicotine pouches to Canada, we’ve optimized the import process to ensure the fastest possible delivery. The average delivery time is 5 working days from order to delivery. Together with DHL, we continuously update and refine the customs declaration process to minimize the risk of delays due to additional information requests during clearance.


Step 1

Placing Your Order

  • First, check that we can sell pouches and ship to your country in the list below.

  • We process all orders Monday to Friday, with a cutoff time of 16:00 CET.

  • Orders placed before the cutoff time will be shipped the same day.

  • You will receive an order confirmation email once your order is placed.

  • We ship all orders from our local warehouse in Sundsvall, Sweden


Step 2

Shipping Process

We offer shipping via:

🚀 DHL Express – Fast international delivery with tracking.
🚀 UPS – Reliable global shipping with customs handling.

Détails

  • Once your order has shipped, you will receive a shipping confirmation email with a tracking link.

  • Estimated delivery times depend on the destination country and selected shipping method.

  • Note that shipping options available depend on destination country.

Shipping Method

Estimated Delivery Time

Tracking Available

DHL Express Europe

1-2 business days

✅ Yes

UPS Express

1-2 business days

✅ Yes

UPS Standard

3-5 business days

✅ Yes

DHL Parcel

3-5 business days

✅ Yes


Step 2

Shipping Process To Canada

All shipments to Canada via:

🚀 DHL Express – Fast international delivery with tracking.

Details

  • Once your order has shipped, you will receive a shipping confirmation email with a tracking link.

  • All shipments arrive to Canada 2 days after being sent from Sweden and are then processed for customs clearance.


Step 3

Customs & Import Regulations

Each country has its own import rules and regulations. In some cases, shipments may require customs clearance before delivery.

Teneurs en nicotine

  • Customers may be required to pay import duties and taxes before receiving their order.

  • Some countries have restrictions on nicotine products. Please check with your local customs authority before ordering.

  • In certain countries nicotine pouches are handled as regulated items, customs processing may take additional time.

💡 We recommend monitoring your tracking link for updates on customs clearance.


Import Fees & Taxes

Depending on your country, you may be required to pay customs fees, import taxes, or other government-mandated charges. These fees vary based on:

Détails

  • Product value

  • Local tax rates (VAT, Sales Tax, etc.)

  • Applicable Import duties

  • Customs handling fees

🚀 To check estimated sales tax and VAT rates for your region, visit your local government customs information.


Import Limits & Regulations for Nicotine Pouches

Certain countries restrict the quantity of nicotine pouches that can be imported for personal use. These limits vary. Before placing your order, verify the import restrictions in your country.


Step 3

Canada Customs & Import Regulations

What happens after the shipment arrives in Canada

4mg nicotine pouches (Harm Code: 2404910090) are always required to be cleared as Formal Clearance due to regulations. The result is that the clearance process takes 2-3 days. In your shipment confirmation email we will provide you with some more information to make your customs clearance as smooth as possible.

The receiving customer will be notified to pay the duty and taxes for the import. After payment is done the shipment can be delivered. Most customers are very quick to pay the duties so that is often done the same day they receive the notification to do so.

Fees to import nicotine pouches to Canada

  • Customs Handling Fee - 35 CAD – When you import products to Canada there is a fixed Customs Handling Fee of 35 CAD.

  • OGD (Other Government Department) Fee: 16.80 CAD – There is a fee labelled “OTHER GOVERNMENT DEPARTMENT FEE” that is currently 16.80 CAD. The reason for the OGD (Other Government Department) Fee is because the requirements for importation for Nicotine pouches is a regulated item which needs to be accepted first by Health Canada (HC) before Customs can release the goods.

Total taxes to Canada is dependant on which province you are importing to

In Canada, there are two types of import taxes that are different in different provinces. Namely ‘Provincial Sales Tax’ (PST) and ‘Goods and Services Tax’ (GST). Quebec has its own version of PST that is called the Quebec Sales Tax (QST). Some provinces use what’s called ‘Harmonized Sales Tax’ (HST) which is a combination of the PST and the GST.

Details

  • Example 1, Quebec: If you are importing nicotine pouches to Quebec you will currently pay both a combination of QST and GST. Added taxes will be 14.975% of the product value.

  • Example 2, Ontario: If you import nicotine pouches to Ontario you will pay the HST which is currently 13% of the product value.

  • Example 3, Alberta: If you import nicotine pouches to Alberta you will only pay the GST which is currently 5% of the product value.

To get a full overview on import tax rates per province in Canada you can visit: Sales Tax Rates by Province

How much am I allowed to import to Canada?

According to Health Canada regulations, individuals are permitted to import a 90-day supply of nicotine pouches for personal use. For products containing 4mg or less of nicotine per pouch, this translates to a maximum of:

Details

  • 90 cans if each can contains 15 pouches, or

  • 54 cans if each can contains 25 pouches.

These limits are set to ensure compliance with the Natural Health Products Regulations and the Controlled Drugs and Substances Act. Exceeding these amounts may result in your order being held at customs or rejected.

Where do Whitepouches.com Ship and Deliver to?

Find all the countries we sell and ship nicotine pouches to. A green mark indicates full delivery service, while an orange mark indicates delivery restrictions.

Full Delivery Service

  • Austria

    Austria

  • Belgium

    Belgium

  • Bulgaria

    Bulgaria

  • Canada

    Canada

  • Croatia

    Croatia

  • Cyprus

    Cyprus

  • Egypt

    Egypt

  • Estonia

    Estonia

  • Germany

    Germany

  • Greece

    Greece

  • Iceland

    Iceland

  • Ireland

    Ireland

  • Italy

    Italy

  • Latvia

    Latvia

  • Lithuania

    Lithuania

  • Luxembourg

    Luxembourg

  • Macedonia

    Macedonia

  • Malta

    Malta

  • Monaco

    Monaco

  • New Zealand

    New Zealand

  • Poland

    Poland

  • Portugal

    Portugal

  • Romania

    Romania

  • Serbia

    Serbia

  • Slovakia

    Slovakia

  • Slovenia

    Slovenia

  • Spain

    Spain

  • Sweden

    Sweden

  • Switzerland

    Switzerland

  • United Arab Emirates

    United Arab Emirates

  • United Kingdom

    United Kingdom

  • Åland

    Åland

Restricted Delivery

  • Australia

    Australia

    You need a valid prescription to order, get one from your doctor now!

  • Netherlands

    Netherlands

    We currently do not deliver nicotine pouches to the Netherlands due to the current regulations. But we do deliver nicotine free alternatives.

No delivery at the moment

  • Denmark

    Denmark

    We currently do not deliver any products to Denmark

  • Finland

    Finland

    We currently do not deliver any products to Finland

  • France

    France

    We currently do not deliver any products to France

  • Hungary

    Hungary

    We currently do not deliver any products to Hungary

  • Qatar

    Qatar

    Due to the current situation in the region, we are temporarily experiencing difficulties delivering orders to Qatar. As a result, the shop is temporarily unavailable.

  • USA

    USA

    We currently do not deliver any products to USA.

Shipping and Delivery FAQ

If your order is placed during our packing hours (Monday-Friday 07:00-15:00 CET excluding holidays), your items will be packed and shipped today. Otherwise they will be shipped on the next working day. The shipping time varies on the chosen shipping method and where you live, but normally 1-3 working days. All packages are sent from Sweden.

If your shipment is taking longer than expected, it is usually due to:

Available Formats

  • Customs processing in your country.

  • Local holidays or delays with courier services.

  • Incomplete or incorrect shipping information.

If you experience a delay, please contact your shipping provider:

Details

Yes, we always send a tracking link in the shipping confirmation email. This email will be sent to you as soon as we have packed your order. If your order is placed during our packing hours (Monday-Friday 07:00-15:00 CET excluding holidays), your items will be packed and shipped today. Otherwise they will be shipped on the next working day. NOTE: Directly after placing an order you will get an order confirmation email. This email does not contain the tracking information.

Yes absolutely. We use Qliro as our payment provider. One of the most established, well know and safest Swedish payment platforms on the market.

No, unfortunately, we can not send to this particular country at the moment.

As rules vary, we refer to the rules of your country. Whitepouches.com disclaims all responsibility for retrieving goods seized by customs or sending replacement orders in these cases.

Contact the customs and ask if they are missing some documents such as pro forma. Get back to us at support@whitepouches.com if you need help to find this document.

It may take a few minutes before you receive the order confirmation, otherwise check your spam folder. If you still cannot find it please contact us at order@whitepouches.com.

Most countries allow all our products, however, some countries such as Canada have their own restrictions on nicotine products. But don't worry, we have segmented our assortment according to the regulations of each country.

Our shop is open 24/7. Support and packing of orders takes place 07:00-15:00 CET on non-holiday weekdays.

All shipments are sent from Sweden.

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