Shipping and Delivery information

Summary of content on this page

• All in all, for nicotine pouches, with the Formal Clearance process being mandatory, the transit time from shipping to delivery is approximately 5 working days to Canada. Some deliveries might take a few days longer, while others may arrive a day or two earlier, depending on the customs clearance process and duty payment from the customer.

• Canadians are allowed to import nicotine pouches containing up to 4mg of nicotine per pouch. White Pouches only sells and ships nicotine products that comply with this regulation. Based on Health Canada guidelines, the maximum allowed quantity for import is 90 cans for products with 15 pouches per can, or 54 cans for products with 25 pouches per can. This correlates to a 90-day supply considered normal for personal consumption. To comply, we allow up to 59 cans per order.

• With our extensive experience shipping 4mg nicotine pouches to Canada, we’ve optimized the import process to ensure the fastest possible delivery. The average delivery time is 5 working days from order to delivery. Together with DHL, we continuously update and refine the customs declaration process to minimize the risk of delays due to additional information requests during clearance.

• Check that we ship to your country in the shipping table under step 2 below.

• We pack and ship orders Monday to Friday. Orders placed before 14:00 CET ship the same day; later orders ship the next working day.

• You get an order confirmation email right after you order, and a shipping confirmation with a tracking link when your parcel leaves our warehouse.

• All orders ship from our warehouse in Sundsvall, Sweden.

Shipping to Canada

Orders placed Monday to Friday before 14:00 CET are packed and shipped the same day from our warehouse in Sundsvall, Sweden. The exact shipping price is shown at checkout before you pay.

Carriers: DHL Express, UPS Express. Every parcel is tracked. You get a tracking link by email as soon as it leaves our warehouse.

What happens after the shipment arrives in Canada

4mg nicotine pouches (HS code: 2404910090) are always required to be cleared as Formal Clearance due to regulations. The result is that the clearance process takes 2-3 days. In your shipment confirmation email we will provide you with some more information to make your customs clearance as smooth as possible.

The receiving customer will be notified to pay the duty and taxes for the import. After payment is done the shipment can be delivered. Most customers are very quick to pay the duties so that is often done the same day they receive the notification to do so.

Fees to import nicotine pouches to Canada

• Customs Handling Fee - 35 CAD – When you import products to Canada there is a fixed Customs Handling Fee of 35 CAD.

• OGD (Other Government Department) Fee: 16.80 CAD – There is a fee labelled “OTHER GOVERNMENT DEPARTMENT FEE” that is currently 16.80 CAD. The fee applies because nicotine pouches are a regulated item that Health Canada (HC) must accept before customs can release the goods.

Total taxes depend on the province you import to

In Canada, there are two types of import taxes that are different in different provinces. Namely ‘Provincial Sales Tax’ (PST) and ‘Goods and Services Tax’ (GST). Quebec has its own version of PST that is called the Quebec Sales Tax (QST). Some provinces use what’s called ‘Harmonized Sales Tax’ (HST) which is a combination of the PST and the GST.

Details

• Example 1, Quebec: If you are importing nicotine pouches to Quebec you currently pay both QST and GST. Added taxes will be 14.975% of the product value.

• Example 2, Ontario: If you import nicotine pouches to Ontario you will pay the HST which is currently 13% of the product value.

• Example 3, Alberta: If you import nicotine pouches to Alberta you will only pay the GST which is currently 5% of the product value.

For a full overview of import tax rates per province in Canada you can visit: Sales Tax Rates by Province

How much am I allowed to import to Canada?

According to Health Canada regulations, individuals are permitted to import a 90-day supply of nicotine pouches for personal use. For products containing 4mg or less of nicotine per pouch, this translates to a maximum of:

Details

• 90 cans if each can contains 15 pouches, or

• 54 cans if each can contains 25 pouches.

These limits are set to ensure compliance with the Natural Health Products Regulations and the Controlled Drugs and Substances Act. Exceeding these amounts may result in your order being held at customs or rejected.