FAQ

If your order is placed during our packing hours (Monday-Friday 07:00-15:00 CET excluding holidays), your items will be packed and shipped today. Otherwise they will be shipped on the next working day. The shipping time varies on the chosen shipping method and where you live, but normally 1-3 working days. All packages are sent from Sweden.

Yes, we always send a tracking link in the shipping confirmation email. This email will be sent to you as soon as we have packed your order. If your order is placed during our packing hours (Monday-Friday 07:00-15:00 CET excluding holidays), your items will be packed and shipped today. Otherwise they will be shipped on the next working day. NOTE: Directly after placing an order you will get an order confirmation email. This email does not contain the tracking information.

Yes absolutely. We use Qliro as our payment provider. One of the most established, well know and safest Swedish payment platforms on the market.

No, unfortunately, we can not send to this particular country at the moment.

As rules vary, we refer to the rules of your country. Whitepouches.com disclaims all responsibility for retrieving goods seized by customs or sending replacement orders in these cases.

Contact the customs and ask if they are missing some documents such as pro forma. Get back to us at order@whitepouches.com if you need help to find this document.

It may take a few minutes before you receive the order confirmation, otherwise check your spam folder. If you still cannot find it please contact us at support@whitepouches.com.

Most countries allow all our products, however, some countries such as Canada have their own restrictions on nicotine products. But don't worry, we have segmented our assortment according to the regulations of each country.

Our shop is open 24/7. Support and packing of orders takes place 07:00-15:00 CET on non-holiday weekdays.

All shipments are sent from Sweden.

Look in your spam first, otherwise wait for about 30 minutes and contact us if you have not received your confirmation. Sometimes, however, very rarely, the contact between the bank and our system can be lost, then the amount can be reserved but paid back automatically to your account within a couple of banking days.

Normally 1-3 business days.

No, all our products are 100% tobacco-free.

Nicotine pouches are a portion that places under the upper lip usually at one of the sides. They can be used as a substitute for smoking and does not contain tobacco. For more information [read here](/nicotine-pouches)

Nicotine is an addictive substance. If you are pregnant, you should not use these products, and if you have any underlying disease you should consult a doctor before using any nicotine products. The product is for adults only, we don’t sell to people under the legal age, typically 18 or 21 in most countries.

It may vary slightly from product to product, but most contain nicotine, flavors, sweeteners, pH adjusters and fillers.

A can/tin usually contain 15-25 nicotine pouches. Every individual product page should contain the exact number of servings/pouches.

Normally 6 - 12 months. Shelf life for the product is placed on the bottom label of the can.

No, but what you can experience is that the taste has decreased slightly, but otherwise, you can use the products as usual.

It's not recommended, but not dangerous if it happens. Your body will absorb less nicotine if you accidentally swallow a pouch, compared to if you have it under your lip.