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Terms & Conditions


We follow the Privacy Protection Law (“Personuppgiftslagen PUL”). When you, being a private person, enter your personal data, you also accept the fact that we store and use the information within our business so that we can fulfil our commitments to you. We will protect your personal data according to the Privacy Protection Law and you may obtain information about these data and have them deleted, whenever you wish.


To be able to shop with us, you must be 18 years or older, read no nicotine products under the age of 18. All false orders are tracked and reported to the authorities, and if we suffered financial damage we will demand compensation for any legal action.

Customs Fees And Taxes

Regarding customs regulations and rules of entry for the country you wish to order, we can not help you at without referring to the rules of your country that you most easily find on the customs side of each country. Any fees, such as customs duties and taxes, will be paid by the recipient in your own country, and you have your own responsibility as a customer. disclaims all responsibility from the possibility of solving or sending replacement goods if the goods have been seized in customs. Therefore, it is your final customer/buyer who is liable to pay taxes and customs duties and to keep an eye on any rules regarding this in your country according to their regulations.

Payment & Delivery

When you have put items in the shopping cart and go to checkout, please indicate which payment method applies if prices are inclusive or exclusive of VAT and what VAT rate applies as applicable. Delivery will be made within 3 days unless it is stated at the order that delivery time is longer. We ship during normal work days, Monday to Fridays. In addition to the price, shipping costs may apply. These are if so, listed in the checkout.
In the store, items may be marked with delivery indication. We reserve the right to delete non-deliverable items from your order with deductions for the same. If you wish to order another, equivalent product, this is to be considered a new order.
When you make your order, the checkout shows which delivery method is applicable. It is your responsibility to ensure that the address you entered at the time of purchase is correct.

Other terms for Qliro's payment services

To read more about Qliro’s payment methods and their terms see below.

For customers in Finland
For customers in Sweden
For customers in Denmark
For customers in other countries than above

Unclaimed Package

It is your responsibility to settle the shipment at the place of delivery within the time specified on your mail. White pouches do not replace packages that have not been collected or received. We do not make any refunds for unreleased packages.


After an order has been processed in the checkout, cancellation is not possible.

Right Of Withdrawal

If you received a damaged product or if we have sent an incorrect product, you must advertise the product as soon as possible and within 10 days after you discovered or should have detected the error.
The damaged or incorrectly shipped item should be returned in the same packaging and with the same carrier as it was received, together with a detailed description of the error.
In such a case, you should advertise via our website by following the instructions in the "Customer Service" tab.
If we can not ship a new item to you within a reasonable period of time, we will refund your return shipping, as well as what you have paid for the damaged or incorrectly shipped item.
Compatibility problems often occur between different products, and we, therefore, recommend that you find out as much as possible before making your order to avoid unnecessary costs.


We reserve ourselves against any printing errors, as well as errors in information and specifications regarding products and services included in our product range.

Force Majeure

Both parties shall be relieved from satisfying this agreement, if its fulfilment is precluded, or essentially disabled by circumstances beyond their control or circumstances which could not reasonably be foreseen. The following and similar circumstances shall constitute reasons for relief, provided they hinder or aggravate fulfilment of the agreement: fire disaster, war, mobilization, requisition, confiscation, currency restrictions, common scarceness of goods, a deficit in means of transportation, strike, lock-out, power outages, deficits in driving means, and errors or delays caused by sub-contractor because of circumstance, mentioned in this paragraph, or other circumstance, which the parties could not possibly control, which either prevents or aggravates the parties’ fulfilment in such a manner that it could not be done other than to an unreasonably high cost.