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Customs are now enforcing prescription requirements for nicotine pouches more strictly than before.
To avoid customs delays, fees or rejected shipments, please ensure you have a valid prescription when ordering.
CUSTOMS GUIDE
New guidelines for customs
STEP 1
Get a prescription
We've partnered with QuitRX to make getting a prescription quick and easy online.
Visit here: www.quitrx.com.au/areti
STEP 2
Place your order
Shop your favourite nicotine pouches and complete your purchase as usual.
STEP 3
Wait for your tracking email
Once your order has been shipped from our warehouse, you'll receive an email containing your UPS tracking number.
STEP 4
Email your prescription
Send your prescription to:
aubcocustoms@ups.com
Subject line: Your UPS tracking number (1ZXXXXXXXXXXXXXXXX)
Attach: Your prescription document
FAQ Prescriptions
To help you find the information you need more easily, we've grouped our FAQs into categories. Simply click on the links below to explore each section.
Most asked questions
We've partnered with QuitRX to provide a quick and easy online consultation. Simply click through to QuitRX, complete the assessment, and receive your prescription if approved.
Visit: www.quitrx.com.au/areti
Yes. Australian Customs are now enforcing prescription requirements more strictly for nicotine pouch imports.
Most applications are reviewed quickly, often within 1 business day.
Your shipment may be delayed, held by customs, or refused entry into Australia.
Prescription fees are determined by QuitRX. WhitePouches customers receive a 10 AUD discount through our partnership.
No. As long as your prescription remains valid, you can generally use the same prescription for future orders.
Most asked questions
Wait until you receive your UPS tracking number. Once your order has been shipped, you'll receive a tracking email from UPS.
Please email your prescription to:
Use your UPS tracking number as the subject line. This helps UPS match your prescription to the correct shipment.
Example:
1ZXXXXXXXXXXXXXXXX
Attach a copy of your valid prescription. Accepted formats typically include PDF, JPG, or PNG files.
No. Your prescription should be emailed directly to UPS Customs Clearance at aubcocustoms@ups.com.
Your shipment may be delayed while customs requests additional documentation, or it may be refused entry into Australia.
Yes. You must email your prescription for every order after you receive your UPS tracking number. This ensures UPS can process each shipment through Australian Customs.
We're aware that emailing prescriptions isn't the most convenient process.
We're actively working on a simpler solution together with our partners and hope to make the experience smoother for Australian customers in the future.
For now, please continue sending your prescription to UPS after receiving your tracking number.